Sometimes, plants and trees don’t take to their new homes. Please take a look at our comprehensive replacement policy.
During the guarantee period, simply bring in the dead plant, along with the sales receipt. You will have the option of a cash refund or a replacement. Reach out to us, here, if you have any questions. Please include a copy of your receipt, and the name and phone number of the purchaser, so we will be able to find you in our records.
This includes annuals in pots and packs, vegetables, hanging baskets, and planters.
This includes cacti, succulents, tropical palms/bushes/trees, and potted plants sold inside the garden centre.
This includes all rose bushes purchased on our tree lot. Please ensure you follow care instructions.
Trees and perennials have a two year guarantee. In order to maintain eligibility for a replacement, please ensure that you properly transplant and care for your tree or plant.